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How Consumers are Gathering Information from Medlineplus

National Library of Medicine

The National Library of Medicine (NLM) introduced MEDLINEplus in October 1998 to help consumers and those who serve them find authoritative, understandable health information on the Internet. MEDLINEplus was designed to be a well-organized, selective Web resource that directs consumers to full-text health information available from NLM, the National Institutes of Health (NIH), and other reliable sources. From the beginning it has been consumer driven; that is, information obtained from studying actual searches done by the public using other NLM Internet resources was used to set priorities for MEDLINEplus. This article summarizes findings from NLM's studies of use data. Web log files, and formal evaluation that help characterize consumers needs for information. How these findings have been used to improve the interface, functionality, and content of MEDLINEplus will also be described.

Science Communication, Vol. 22, No. 3, 283-291 (2001)
DOI: 10.1177/1075547001022003005


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